INTRODUCTION
At Chaitanya Kuteer Charitable Trust, we respect your privacy and value the relationship we have with you. We are committed to the ethical collection, retention, and use of the personal information you provide to us through this site www.ckctrust.org (“Site”). This policy outlines the types of personal information we collect, how we use that information, and with whom we may share it when you visit our site or use our services (collectively, the “Services”). Our Privacy Policy also details the measures we take to protect the security of your information. Additionally, we describe the choices you can make about how we use the information you provide to us and how you can contact us to update your contact information, remove your name from our mailing lists, or answer any questions about our privacy practices.
Information We Collect and How We Use It
We may collect information about you directly from you, from third parties, and automatically through your use of our Site or Services for purposes such as processing your donations, providing receipts and tax exemption certificates, sending updates about our work, responding to your queries, and informing you about new opportunities to help marginalized children in India. We collect personal information when you make a donation, request communication from us, register for events, pledge support to our campaigns, or apply to work or volunteer with Chaitanya Kuteer Charitable Trust. This information may be collected over the phone, through the website, via email, or through face-to-face interactions. You may choose to provide personal information either by phone, mail, or on our Site. Certain areas and features of our Site and Services may require registration. To register, you must provide your name, address, email address, login, and password. Depending on the type of communication or transaction, we may also request or allow you to submit additional optional information. The personal information we collect may include your name, postal address, date of birth, PIN code, telephone numbers, mobile phone numbers, organization’s name, email addresses, credit/debit card information, bank information, or billing information. We make every effort to honor your privacy regardless of the mode in which we receive your personal information.
Email Communications
When you request to receive email communications from us, such as a newsletter, you may provide your email address and other contact information so we can fulfill your request.
Donations
When you make a donation through our Site, we may ask for personal information (such as credit card information) to process your donation. We maintain your contact information to provide you with Chaitanya Kuteer Charitable Trust’s program information and additional giving opportunities.
Refunds and Cancellations
We process donations as per the donor’s instructions. In the unlikely event of an erroneous donation, we will respond within 7 working days of receiving a valid refund request. The timely refund depends on the type of credit card/banking instrument used. Refund requests must be made within 2 days of the donation and include proof of the deduction. If a donation receipt has been issued, it must be returned to us. If a tax exemption certificate has been issued, we cannot refund the donation. In case of an error on our part, we will refund the donation and cover the associated costs.
Questionnaires and Surveys
We may occasionally ask visitors to our Site to complete surveys and opinion polls. These surveys help us understand visitor needs. We do not retain personal information from surveys unless explicitly provided by the participant.
Cookies and Web Beacons
We use cookies and other tracking mechanisms to collect information about your use of our Site and Services. This information may be combined with other personal information we collect from you. Cookies help us recognize you as a user, facilitate site navigation, and track your activities on our Site. There are session cookies (which expire after you close your browser) and persistent cookies (which remain on your computer). We may also use third-party cookies for site analysis and improvement. You can disable cookies through your browser settings, but this may affect some site features.
Clear GIFs, Pixel Tags, and Other Technologies
We use clear GIFs (also known as web beacons or pixel tags) to track site visitor activities, manage content, and compile usage statistics. We also use these technologies in HTML emails to track email response rates and interactions.
Third-Party Analytics
We use tools such as Google Analytics to evaluate site usage and improve our services. These tools do not share your personal information with third parties.
Information We Share
Chaitanya Kuteer Charitable Trust does not sell, rent, trade, or disclose personal information about our Site visitors or offline donors, except as described here. We may share information with service providers performing services on our behalf, such as processing donations, sending communications, and conducting surveys. These service providers are authorized to use the information only as necessary to perform services on our behalf. We may disclose information if required by law, in response to legal requests, to prevent harm or financial loss, or to our affiliates or subsidiaries. We may transfer information in the event of a business sale or transfer, and we will strive to ensure the transferee uses the information in accordance with this Privacy Policy.
Links to Other Sites
Our Site may contain links to other websites. These sites operate independently and are not under our control. We are not responsible for the content, products, or services offered by these sites or their use of personal information. We recommend reviewing the privacy policies of any linked sites you visit.
Security
We have security measures in place to protect your personal information. Online transactions are conducted on a secure server using Secure Socket Layer (SSL) technology. Despite these measures, perfect security does not exist on the Internet. A lock icon and “https” in the URL indicate a secure area of our Site.
Copyright Protection
All content on this Site, including text, graphics, logos, images, and software, is the property of Chaitanya Kuteer Charitable Trust and protected by copyright laws. Permission is granted to use site resources for making inquiries, donations, or supporting our initiatives. Other uses, such as reproduction or distribution, require permission from Chaitanya Kuteer Charitable Trust. Trademarks, brands, and copyrights not owned by Chaitanya Kuteer Charitable Trust are the property of their respective owners.
Updates to This Privacy Policy
We may update this Privacy Policy at any time without prior notice. Please check periodically for changes. Contact us with any questions about our practices.
How to Contact Us
To update your contact information or remove your name from our mailing lists, or if you have any questions about our privacy practices, please visit www.ckctrust.org.